Farmers Insurance was recognized for its claims handling system, which is driven by Pega technology from Pegasystems Inc., a Business Process Management (BPM) and customer centricity software company. The Workflow Management Coalition (WfMC) awarded Farmers a Silver Award as part of its 18th Annual Global Awards for Excellence in Business Process Management and Workflow.

The recognition marks the sixth award that Farmers has received in the last year for its claims system. Last December, Farmers was recognized with a similar award from WfMC. Co-sponsored by WfMC and, these awards recognize user organizations that have excelled demonstrably in implementing innovative business process solutions to meet strategic business objectives. WfMC and jointly sponsor the annual awards, and Future Strategies Inc. manages the program.

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