FBD Insurance Goes Live with FINEOS Claims

FBD Insurance, an Ireland-based P&C insurer that writes business directly over the Web, by telephone and through a network of independent sales agents, partners and nationwide FBD-owned branch offices, has gone live with FINEOS Claims from FINEOS Corp.

FINEOS Claims will enable FBD to more effectively and efficiently manage their claims, and assist in identifying fraudulent activity, FINEOS says. The company expects this to result in a shorter claims cycle for FBD customers, and in greater transparency across the entire function.

FBD selected FINEOS Claims following an international tender process that included U.S. and European insurance software vendors, and was facilitated by independent insurance analysts.

“The insurance industry faces the steep challenge of offering more competitive products while delivering better customer service and greater overall value through business efficiency and productivity,” says Eimear O’Broin, director of IT and business processes at FBD. “Our partnership with FINEOS will help us to meet our business automation plans and also enable us to quickly take advantage of the continuous new advances in technology.”