Novato, Calif. — Fireman’s Fund Insurance Co. is making good on a long-standing promise to offer customer-focused claims service by creating a Claims Service Pledge, the company reports.

The Claims Service Pledge is designed to demonstrate to agents and policyholders Fireman’s Fund’s confidence in its claims capabilities. A long-standing advocate of customer-focused claims service, the Novato, Calif. carrier believes it is a key differentiator when compared to other insurance providers.

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