The insurance industry is going through difficult times, which makes it more important for insurers to better manage the basics, according to “Claims Fraud Detection Systems: 2012 IT Vendor Spectrum,” from Celent.

“Fighting claims fraud represents a key element of insurers’ strategy, and we think claims fraud mitigation will trigger more investment in the near future,” said Nicolas Michellod, senior analyst with Celent’s Insurance Group and coauthor of the report. “There are differences among vendors, most notably in terms of data sources, service, and delivery options,” he adds. “We recommend that insurers carefully assess what options best fit their requirements.”

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