UPGRADED UNIFIED DESKTOP SUITE
Jacada Ltd., an Atlanta-based provider of customer experience management and process optimization solutions, has released a new version of its flagship solution, Jacada WorkSpace, to enhance customer interactions at the point of contact with the customer call center.
The Jacada WorkSpace 5.2 unified desktop solution integrates vital applications and channels of communications with the customer into a single, optimized hub. The new release extends the product's automation capabilities and includes additional interface upgrades designed to streamline the effectiveness of interactions between customer service agents and customers, the company says.
In addition, Jacada WorkSpace 5.2 includes interaction management and basic reporting components.
Jacada WorkSpace 5.2 also introduces capabilities designed to further enhance customer interactions by simplifying the interface and data access for customer service agents. These features include: desktop transfer enhancements to copy and convey important data when a call is transferred to another agent, collapsible/expandable intelligent view capabilities, and enhanced agent alerts.
Since the inception of the product in 2005, the Jacada WorkSpace unified desktop product suite has been implemented by companies such as Columbus, Ohio-based Nationwide Insurance.
LIFE INSURANCE E-POLICY SOLUTION
Exton, Pa.-based iPipeline, a provider of on-demand software that supports marketing, selling and processing solutions for insurance carriers, distributors and producers, launched its e-Policy solution. The new e-Policy solution is designed to deliver several benefits to carriers, distributors and agents.
The company says it's the first digital, interactive experience for policy delivery. iPipeline received validation for its feature-rich e-Policy solution and secure, compliant e-signature technology at an e-Policy Summit held in January with 10 of the nation's top carriers.
"iPipeline's greatest assets are our customers, and their participation in designing an industry leading solution that drives growth and efficiency within the insurance industry," says Tim Wallace, CEO, iPipeline. "Based on discussions with these leaders, iPipeline has created a digital, interactive experience for the consumer."
NEW WEB-BASED ANALYTICS PACKAGE
Connecture Inc., an Atlanta-based provider of web-based sales, service, and process automation solutions to the health insurance industry, has launched a new package of products and services designed to bring health insurance carriers and consumers together online.
The a la carte package, called ConsumerEdge, is made up of multiple products and consultative services that address online marketing requirements as health insurance carriers meet the need of the growing individual market segment.
ConsumerEdge products include reporting and analytics tools as well as Plan Advisor, an interactive, dynamic plan selection tool that educates consumers about different health insurance plan options and makes plan suggestions based on the consumers' needs and preferences. Other products include a mobile broker application, which allows brokers to quote plans from their mobile devices, and electronic signature pad technology, which brings the point of purchase to the consumer and delivers legally binding e-signatures with electronic applications.
"Technology is imperative as the health insurance market changes," says Dan Maynard, president and CEO of Connecture. "The products and services offered in ConsumerEdge not only help carriers succeed in today's individual market, but they also perfectly position carriers to succeed in a post-reform environment."
PRODUCER LIFECYCLE MANAGEMENT TOOL
Sircon, a wholly owned subsidiary of Bothell, Wash.-based Vertafore Inc., released the latest version ofits Sircon for Carriers Platform for producer lifecycle management and compliance.
Sircon says the new version will have more capabilities to help manage producer relationships and credentialing needs and will enable bulk appointing, terminating and business data updates for an entire set of producers.
Appointment requests can now be processed for an entire set of producers from a simple spreadsheet upload with minimal effort. This is especially helpful to a carrier when new agencies are brought onboard, as the enhancement will eliminate processing appointments one at a time, the company says.
As part of this new service, basic producer data such as addresses and licenses can also be created or verified from the Producer Database (PDB). Non-regulatory business data updates including addresses, external system identifications, and other business unit information can also be part of this process.
In addition, appointment termination requests can also be processed for an entire set of producers with a simple spreadsheet upload. This new enhancement will support the appointment renewal process. As part of this bulk termination process, PDB reconciliation will also occur to ensure producer data accuracy and appropriate compliance.
