GEICO is working with Nuance Communications, a voice and language solutions company, to introduce voice assistant technology in its GEICO App. The integration of voice technology provides a multi-modal user interaction within the app.
GEICO says “Lily” helps its app customers make an insurance payment or find answers to questions about their policies. Lily also provides a candid opinion on the GEICO Gecko and a variety of topics, if asked, according to the company.
GEICO will continue to examine how customers use Lily, to further develop a virtual assistance experience across all self-service platforms, says the company. Lily is available on the GEICO App for iPhone, with plans to roll out an Android version later this year.
