GEICO is working with Nuance Communications, a voice and language solutions company, to introduce voice assistant technology in its GEICO App. The integration of voice technology provides a multi-modal user interaction within the app.

GEICO says “Lily” helps its app customers make an insurance payment or find answers to questions about their policies. Lily also provides a candid opinion on the GEICO Gecko and a variety of topics, if asked, according to the company.

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