Genworth Financial is streamlining its operations. The $103 billion company, which serves the lifestyle protection, retirement income, investment and mortgage insurance needs of more than 15 million customers, operates in 22 countries, including the U.S., Canada, Australia, the U.K. and more than a dozen other European countries.
Genworth announced this week that it has consolidated its eight separate departmental workflow systems with an enterprise content management (ECM) solution from FileNet, a Costa Mesa, Calif., provider of enterprise content and business process management products. The project was implemented by Genworth, FileNet and systems integrator TriTek Solutions, Inc., Annandale, Va.
A FileNet customer since 1998, Genworth selected its P8 platform in March 2004. FileNet's ECM solution provides the company uniform access to critical business information that drives key business processes around account service, agents' administration and new business activities. Genworth plans to use the solution to eliminate the complexities and costs of managing separate content repositories, while gaining flexibility in consolidating and exchanging processing among different work groups.
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