Below is the second of 13 Novarica Research Council Impact Award nominee case studies that INN is presenting, in no particular order. The awards, which will be presented at the research and advisory firm’s October 30th event in New York, honor best practices in insurance industry IT initiatives and strategy.

Great American Insurance Group, nominated for a Practice award, wanted to create a competitive advantage and excellent customer experience by offering customer mobile applications to deliver self-service functionality.

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