GuideOne Insurance, a national insurer of churches, has selected Guidewire BillingCenter to manage billing operations across all of its commercial P/C lines. The insurer also selected Claim Portal for Policyholders, Claim Portal for Agents and Gateway Portal for Agents, and is currently in production with Guidewire ClaimCenter and PolicyCenter, making GuideOne a full Guidewire InsuranceSuite customer.
GuideOne selected BillingCenter and Guidewire’s portal products in an effort to enhance agents’ and policyholders’ user experience, lower cost and achieve faster time-to-market than custom-build alternatives. The company will be integrating BillingCenter, PolicyCenter and ClaimCenter and deploying the system to its commercial lines businesses for direct and agency billing; the portal products will be deployed for commercial and personal lines of business.
“Our positive experiences with the innovation and quality of ClaimCenter and PolicyCenter were important factors in our selection of BillingCenter,” said Brian Murray, senior manager, commercial operations, GuideOne Insurance. “We are excited about the innovative tools we’ll be able to offer our agents and policyholders to help us meet our current and future business and IT goals.”
BillingCenter and the portal products are intended to enable GuideOne to increase customer retention through improved service levels; improve its expense ratio through greater efficiency; and improve net promoter scores though improved service levels for agents and policyholders.
