Mitchell and Guidewire Software Inc., both P&C software providers, announced a strategic alliance to co-develop an advanced level of integration between Guidewire’s core claims management system and Mitchell’s expert adjusting and workflow solutions in North America.
Mitchell serves North American P&C insurers with claims outcome solutions for casualty claims and auto physical damage (APD), which requires managing repair estimates and repair shops, as well as reviewing medical bills and ensuring that treatments are legitimate and are paid at negotiated rates. Guidewire serves insurers globally with core system software integral to the claims management lifecycle.
While Mitchell’s and Guidewire’s systems have been integrated on multiple implementations, claims professionals heretofore worked in these systems separately. Deeper integration of workflow, data and the creation of a unified user interface between Guidewire’s ClaimCenter claims management system and Mitchell’s expert adjusting solutions is intended to simplify this process.
“This is an important announcement. A deeper integration of Guidewire’s ClaimCenter with Mitchell’s suite of estimation and cost-control solutions has the potential to deliver significant value to insurers,” said Donald Light, director, Americas, property/casualty practice, Celent. “Both companies’ increasing emphasis on data management, business intelligence and analytics also makes this an initiative to watch.”
According to the two companies, a unified, single-system view of the claims process is designed to enable insurers to: improve the efficiency and user experience of claims professionals, enhance overall service for policyholders; make better informed decisions, reduce the cost and complexity of their technology landscape, and streamline the claims workflow for more accurate, consistent and cost-effective claims management.
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