Hanover Insurance Simplifies Policy Quote, Issuance

Worcester, Mass. - The Hanover Insurance Group Inc., reports that it has enhanced its homeowners quoting and issuance process, making it easier for its agent partners to do business. The 150-year old Worcester, Mass., company, which sells property and casualty products and services to individuals, families and businesses through a network of independent agents, reports that it has implemented distinct and separate quote and issuance processes and introduced screens that are easier to read and navigate. The simplified homeowners screens were recently piloted with in Connecticut and Virginia, and include homes, condominiums and tenants policies. Other improvements include helpful links for cross selling allow agents to easily offer additional policies such as second home, auto or umbrella and improved navigation and "help" icon efficiently answers agent questions. Hanover also provides a link to the Marshall & Swift/Boeckh Replacement Cost Estimator, to help foster agent/customer discussions about the adequacy of their coverage. The enhancements, which were made based on direct feedback from agent partners, should cut the time it takes to quote a policy by 30% and reduce the number of accounts referred to an underwriter, reports the company. "We believe these enhancements, as well as planned future enhancements, will deliver additional growth opportunities for independent agents," says Marita Zuraitis, president of The Hanover's property and casualty companies. The improvements in agent services comes on the heels of last year's launch of Connections Auto product, which has driven private passenger automobile new business growth of more than 150%, reports the company. Source: PRNewswire