Hatch has more than 20 years of claims and business leadership experience, and holds a Bachelor of Arts degree from Shorter College in Georgia. He completed executive education programs from the Wharton School of the University of Pennsylvania and the Darden School of the University of Virginia, and has served on a number of non-profit boards and participated in various insurance-related organizations, says Zurich.
The insurance company's AI investments show early success, but underwriters own the final decision, CEO Christopher Swift said on an earnings call.
The carriers that are getting it right aren't using AI to replace adjusters.
As the insurance industry races to make the best use of AI, some areas of caution are emerging.
Organizations that prepare early will be better positioned to protect their people and minimize operational disruption when severe weather strikes.
Only 23% of insurers report AI being fully integrated into systems, according to the 2026 State of P&C Insurance Technology report from Federato.
As more policyholders shop around, insurers are applying AI in many ways to entice them to stay, executives from LexisNexis, Gallagher and Chubb say.
