Health plans have spent years and millions of dollars acquiring or replacing information systems but a lack of alignment between companies’ business and IT organizations is hamstringing the industry, according to a June 11 panel at America’s Health Insurance Plans Institute 2014 in Seattle.

Shaun Flanagan, senior vice president at Optum, the health services business of UnitedHealth Group, argues that technology alone cannot transform an organization and that a health plan’s business and IT staff must “think alike” working towards a common integrated goal.

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