Member satisfaction with health plans that share characteristics of integrated delivery systems (IDS) is considerably higher than member satisfaction with plans in which the provider and payer are not part of the same organization, according to a new report released today by J.D. Power and Associates, Westlake Village, Calif.
Now in its fifth year, the 2011 U.S. Member Health Insurance Plan Study measures member satisfaction among 137 health plans in 17 regions throughout the United States by examining seven key factors: coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.
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