HealthPlan Services (HPS), a technology, sales, retention and administrative services provider for the insurance and managed care markets, has released ServiceLink Portal v2.0. The new version is designed to increase member satisfaction and retention by enhancing the customer support experience.

HPS says ServiceLink Portal v2.0 supports online and mobile platforms. It is built on the latest industry standard software framework and designed to deliver fast access to important data. By automating previously manual tasks such as terminations and refunds, the portal creates a customer service workflow that enables representatives to resolve member issues fast and with accuracy.

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