HealthPlan Services (HPS), a technology, sales, retention and administrative services provider for the insurance and managed care markets, has released ServiceLink Portal v2.0. The new version is designed to increase member satisfaction and retention by enhancing the customer support experience.

HPS says ServiceLink Portal v2.0 supports online and mobile platforms. It is built on the latest industry standard software framework and designed to deliver fast access to important data. By automating previously manual tasks such as terminations and refunds, the portal creates a customer service workflow that enables representatives to resolve member issues fast and with accuracy.

ServiceLink Portal is integrated with HPS' Interactive Voice Response (IVR) system, says the company. When a member transfers out of the IVR system, the live agent to whom he is connected has immediate access to a policy dashboard displaying the member's information and possible questions. In addition to shorter call times, this integration eliminates the repeating of the service agent information already provided via IVR.

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