Insurance Australia Group Limited (IAG) has selected Guidewire ClaimCenter to handle its claims management. IAG’s intermediated insurance business, CGU, which specializes in commercial, liability and personal insurance claims, will be the first to implement the software.
Guidewire says ClaimCenter will allow CGU to maintain more accurate, consistent and cost efficient claims handling practices, which IAG believes will result in enhanced customer service for policyholders and agents.
ClaimCenter is designed to define, enforce and refine the claims organization process, according the company. The claims management program can be used alone or in conjunction with the Guidewire Insurance Suite, and is designed for integration with an insurer’s legacy system or for third-party applications.
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