While a majority of chief claim officers at U.S. property and casualty insurance companies, 86 percent, say they empower their claim supervisors with authority to make critical decisions and provide direction to their teams, they also suggest the supervisors’ attention is being diluted by conflicting workplace responsibilities, according to a survey of 35 U.S.-based CCOs conducted in June and July 2014 by global professional services company Towers Watson.
In some cases, competing work priorities result in misguided supervisor focus and ineffective claim supervision, the firm says in its report.
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