CONYERS, GA and SAN MATEO, CA- ImageRight, a provider of document management and workflow solutions for insurers, and Guidewire Software, Inc., a provider of claims solutions to property and casualty insurers, today announced the immediate availability of an integrated claims processing and document management solution for the insurance industry. In addition, Guidewire has joined the ImageRight Business Alliance as a Gold Partner.
Many property and casualty claims organizations are struggling with legacy systems that provide little control over the claim process and offer no ability to manage electronic documents. The result is a highly manual process in which information is buried in thick paper files, with adjusters receiving little or no claim handling guidance from the claims system. By collaborating to integrate the Guidewire ClaimCenter claims system and the ImageRight document management system, the two companies provide claims organizations a single, Web-based desktop to all claim information and documents, dramatically improving both information sharing and collaboration throughout the entire claim process.
"Property and casualty insurers must seek more efficient document and process management for claims," said Kimberly Harris, research director, Gartner. "Insurers must look for new solutions to help re-engineer their core business processes to become more efficient and competitive."
This ImageRight-Guidewire combination leverages the existing capabilities of leading solutions for document management and claims management. ImageRight provides robust document management, rendering, and storage capabilities, enabling insurers to manage documents in any format, from any source. Guidewire ClaimCenter is an advanced claims process management system that uses flexible business rules to manage the end-to-end claim process and improve claim outcomes; ClaimCenter users can access claim information, litigation, subrogation, salvage, notes, activities, contacts, and all financial transactions from a single, web-based interface.
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