Despite huge corporate investments in personal computers, electronic mail and document scanners, the paperless workplace is still a pipe dream. Indeed, the insurance industry in particular is drowning in a white sea of computer-generated documents, customer correspondence and faxes.

But some carriers, such as San Antonio, Texas-based USAA, are using document imaging and management technologies to eliminate the paper morass. Every day, USAA adds 250,000 documents to its massive database supporting property & casualty customer service. The system contains more than 400 million documents consisting of 2.5 billion pages of information.

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