Innovation Group has released Quick-Est, a tool that enables claimants to capture vehicle damage at the time of an accident without the assistance of an appraiser. The availability of Quick-Est will increase claims processing efficiency, while lowering costs and cycle times for Innovation Group's insurer clients, the company said.
Innovation Group said Quick-Est was developed to support insurers looking to enhance customer service during the claims cycle. Rather than waiting for appraisers, the solution enables claimants to take, upload and submit photos of accident damage via mobile devices. The submitted photos can be used by the related insurer to produce an estimate or, depending on the severity of the damage, support an in-depth triage process.
Quick-Est kicks in at a point in the claims process when insurers e-mail claimants a simple web link, Innovation Group added. This launches a browser window on a smartphone or tablet with instructions on processing accident photos. Customers then take photos of the damage following online instructions and upload the photos directly to the insurer's claim center.
