Dallas — Insurers increased outsourcing spending during the past two years, as evidenced by a wave of new outsourcing contracts, reports Alsbridge Inc., a Dallas-based consulting firm.
The increase has been across the board in functional areas, including BPO, IT, F&A and HR. The engagements involve the vast majority of large insurance companies and outsourcing providers. Many of the engagements are entering the second and third generation of agreements.
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