Insurers Tackle A Tough Enemy

As director of MetLife Auto & Home's special investigations unit, John Sargent knows that eliminating fraud is an unachievable goal. But that hasn't stopped his company or other industry leaders from trying."Our goal is to pay what we owe, and not a penny more or a penny less," Sargent says. "The more efficient we are at identifying and preventing fraud, the better we can be at writing business at a more competitive rate."

Industry leaders like Sargent and David Rioux lead teams of trained professionals who are taking on an enemy that steals an estimated $30 billion a year from property/casualty insurers. They believe technology gives them a fighting chance.