At CNA, one of the largest commercial insurers in the country, CIO Ray Oral is hard at work consolidating policy administration and underwriting platforms while setting the company up for a future defined by new service models and analytics excellents. He spoke with INN about what’s on his plate, how he makes key decisions, and what the insurance industry can learn from the startup community.

INN: What’s the big news coming out of CNA’s technology organization?

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