"This new service will help ease the training and change issues insurance companies typically associate with a legacy replacement project," said Darin Archer, ISCS's VP of professional services and partner relations. "We are very pleased to have this resource in place for new SurePower clients. This offering further demonstrates ISCS's commitment to delivering the best functionality possible at the least impact to a carrier's internal and distribution channel stakeholders."
The ITS Change Management Service provides training for ISCS's SurePower Innovation clients via video, as well as in person. The service utilizes screen video captures of SurePower Innovation in addition to step-by-step instructions for common tasks.
"Our service complements ISCS's implementation methodology," said Chris Belle, VP of services for ITS Data Services. "In addition to training, we help ISCS's clients manage the complex organizational and workforce transition required to roll a new enterprise system."
