IVANS Inc. announced that it is helping EMC Insurance Cos. increase market share and respond to customers faster by implementing a real-time Web service leveraging IVANS’ Real-Time solution, Transformation Station. Once an agent updates his credentials via EMC’s website, the data is immediately synchronized with IVANS Transformation Station, so the agent no longer has to re-enter his user ID and password in his agency management system, according to IVANS.

The product was designed to enable the agent to have an accurate and secure, single sign-on to the agency-company interface and EMC’s website, and faster access to the agent’s policy data, resulting in agents quoting EMC more frequently. Real-time web service was created to allow agents to sign on once to EMC’s website and gain access to multiple applications without being prompted to log-in again.

IVANS says its system specialists worked with EMC to launch a pilot with select agents to test out the password synchronization, and following the pilot. A general release is being made to 1,000 agents this month.

“User feedback had proven that agents dislike having to enter policy data or password credentials more than once,” says Rick Gass, senior VP of productivity technology of EMC. “With IVANS Transformation Station, agents have the ability to access and respond to customer information in real-time without having to re-key policy data.”

Real-time was designed to enable an agent to have immediate access to an insurance company’s data via the agency management system. IVANS Transformation Station is described as a managed Internet data exchange for real-time transactions, enabling agents to process policy transactions and retrieve insurance company account status information directly from within the agency systems when they need it. Performing a download typically takes place after a transaction is performed by an agent, says IVANS, adding that the download solution accelerates personal lines, commercial lines and claims download by synchronizing the data residing on the insurance company’s system with the agency’s system by updating/loading data onto the agency’s system electronically. 

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