ATLANTA, GA-- Knowlagent, the exclusive provider of software solutions that build best performers fast in customer service centers, announced today that its largest healthcare customer has rapidly and successfully deployed the Knowlagent Agent Performance Solution to thirteen call centers across the United States and offshore markets. The Company adopted Knowlagent's patented solution as a key component of its corporate strategy to increase customer retention by improving the predictability, quality, accuracy and completeness of service being delivered by customer service center and claim processing agents. The Company recently purchased an additional one thousand licenses of the entire Knowlagent suite to support domestic growth and the addition of a new overseas center, and has plans to implement Knowlagent's newest version to provide agents a customized view of their performance against key business metrics.
Knowlagent rolled out its entire Agent Performance solution, which includes its growing library of patented integrations and award-winning simulation solution designed specifically for the call center, in nine months to 5,000 users at 13 sites, including a virtual site, which serves hundreds of work-at-home agents.
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