Boston, Mass. — Liberty Mutual Agency Markets, a business unit of Boston-based Liberty Mutual Group, has received The Industry Leadership for Straight-Through Processing Award from ACORD, the Pearl River, N.Y.-based insurance data standards association, for the third consecutive year.
The award recognizes Agency Markets’ eight regional companies’ use of ACORD XML standards and real-time processing to improve workflow and productivity for their appointed agents. In 2007, American First Insurance, Colorado Casualty, Golden Eagle Insurance, Indiana Insurance, Liberty Northwest, Montgomery Insurance, Ohio Casualty and Peerless Insurance all added Claims Download and, through IVANS Transformation Station, Web site sign-on to the regional companies’ agent portals.
Agency Markets also added the following business functions that support data sharing and transactions: Commercial Property Download (monoline); General Liability Download (monoline) and Commission Data Download.
“Making it easier for our agents to deliver exceptional products and services gives them the competitive edge to achieve profitable growth,” says Peggy Scott, assistant VP, Agency Markets, and manager, Agency Services. “We’re proud that ACORD has again recognized our industry-leading real-time and download automation tools. It reflects our continuing efforts to save our agents time and help them better serve their customers.”
The Agency Markets regional companies previously released the following business processes using a real-time workflow: personal lines quoting for Auto, Home, Package and Umbrella; commercial lines quoting for BOP, Commercial Auto, Workers’ Compensation, General Liability; and Commercial Property; First Notice of Loss; and inquiries for policy view, billing, claims and loss runs.
Source: Liberty Mutual Agency Markets
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