Louisiana Citizens Property Insurance Corp. is making improvements to its claims filing, adjuster deployment and claims processing in advance of the 2013 hurricane season.
Louisiana Citizens says its claims operation has been restructured by the hiring of additional internal claims adjusting staff, and the engaging of Worley Catastrophe, a catastrophe response firm with the ability to handle more than 50,000 claims.
The integration between the Louisiana Citizens’ internal claims processing system and XactAnalysis, a claims reporting and analytical tool from Xactware, has been enhanced significantly, says the company. Louisiana Citizens can instantly track the adjusters’ work, providing detail regarding the number of claims received, claim statuses and the financial impact of those claims on the company.
The company says it also established a claims reporting telephone number that will become active 24/7 during a catastrophic event: 877-815-5005. After reporting a claim, policyholders will receive a text or email message immediately that will confirm their claim number and adjuster contact information.
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