Manulife says it has taken multiple steps out of the authentication process when customers and advisors call its contact center by switching from passwords and PINs to voice recognition.
Through a partnership with Nuance, Manulife analyzes unique voice characteristics to create individual "voiceprints" for customers. When a customer calls in to access their account, their voice is compared against their voiceprint and, if there's a match, access is granted.
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