Springfield, Mass. — MassMutual's Retirement Services Call Center has earned two 2008 Annual Call Center Excellence Awards. New York-based International Quality & Productivity Center (IQPC) sponsors the awards. MassMutual earned the top prize for "Best in Class Call Center" category (50 to 200 Seats), and was named a runner up for "Best Performance Leveraging the Customer Experience as a Strategic Business Driver."
"We're honored to be recognized for the services we provide to MassMutual customers," says Elaine Sarsynski, executive VP of MassMutual's Retirement Services Division, and chairman, president and CEO of MassMutual International LLC. "MassMutual has committed tremendous resources to providing personalized, meaningful assistance to our customers so they can prepare for a successful retirement. While the true measure of the call center's success is its value to our customers, this third-party recognition validates our process and our people as being among the best anywhere."
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