Springfield, Mass. — MassMutual's Retirement Services Call Center has earned two 2008 Annual Call Center Excellence Awards. New York-based International Quality & Productivity Center (IQPC) sponsors the awards. MassMutual earned the top prize for "Best in Class Call Center" category (50 to 200 Seats), and was named a runner up for "Best Performance Leveraging the Customer Experience as a Strategic Business Driver."
"We're honored to be recognized for the services we provide to MassMutual customers," says Elaine Sarsynski, executive VP of MassMutual's Retirement Services Division, and chairman, president and CEO of MassMutual International LLC. "MassMutual has committed tremendous resources to providing personalized, meaningful assistance to our customers so they can prepare for a successful retirement. While the true measure of the call center's success is its value to our customers, this third-party recognition validates our process and our people as being among the best anywhere."
The 2008 awards were announced at the recent 9th Annual Call Center Week conference in Las Vegas. In 2007, MassMutual's Retirement Services Call Center also was named the 1st Place Runner Up in the "Best in Class Call Center" category (staff of less than 500). IQPC provides business executives around the world with tailored practical conferences, large-scale events, topical seminars and in-house training programs to keep them up-to-date with industry trends and technological developments.
The Call Center Excellence Awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions. Awards were presented in seven categories to honor the most innovative call center solutions and individuals of 2008. The competition included entrants from Fortune 100 and Fortune 500 organizations that have made the call center a central platform of their success strategy.
Source: MassMutual Retirement Services
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