Workers’ compensation insurer Missouri Employers Mutual (MEM)  announced it will use the Thunderhead NOW customer communications management system. The program is designed to simplify the process of making changes to data, allowing members of an organization who aren’t technologically minded to alter content without relying on an IT department.

“We needed a document-creation tool to integrate with our policy and billing systems,” said Cassandra McGinnis, MEM’s director of application development and support. “We chose Thunderhead because of its open standards-based architecture, scalability and potential to give more control of document changes to the business. We believe these features will improve MEM’s flexibility and speed-to-market—all of which will benefit our agents and policyholders.”

Thunderhead’s XML-based NOW program is designed to speed time to market, reduce costs and lessen the demand on IT resources.

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