Balboa Insurance Group Inc. needed to integrate its legacy-based customer data with an enterprisewide CRM system. Executives considered a costly systems conversion project, but opted for a middleware solution instead.Balboa Insurance Group Inc. faced a modern-day information technology conundrum. It had critical customer information locked away in its siloed host applications and couldn't get it out to support new Web-enabled business processes.

The Irvine, Calif.-based subsidiary of Countrywide Financial Corp. needed to extract the customer data so that it could be integrated into Countrywide's new corporatewide Siebel 7 eBusiness Application initiative. The goal was to provide a single-screen view of all Balboa customer accounts, rather than the cumbersome process of toggling through various green screens to capture the data.

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