Balboa Insurance Group Inc. needed to integrate its legacy-based customer data with an enterprisewide CRM system. Executives considered a costly systems conversion project, but opted for a middleware solution instead.Balboa Insurance Group Inc. faced a modern-day information technology conundrum. It had critical customer information locked away in its siloed host applications and couldn't get it out to support new Web-enabled business processes.
The Irvine, Calif.-based subsidiary of Countrywide Financial Corp. needed to extract the customer data so that it could be integrated into Countrywide's new corporatewide Siebel 7 eBusiness Application initiative. The goal was to provide a single-screen view of all Balboa customer accounts, rather than the cumbersome process of toggling through various green screens to capture the data.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access