Acton, Mass. — A new survey of 7,400 independent agents and brokers has assessed the performance of property/casualty carriers when interacting with brokers and agents.

The survey, the sixth annual conducted by Acton, Mass.-based Deep Customer Connections Inc. (DCC), found West Bend, Wisc.-based West Bend Mutual Insurance Co. atop the ease of doing business (EDB) index ratings. The EDB index gauges a carrier’s performance against what independent agents rate as most important when choosing a carrier to write business with.

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