Mutual Benefit Group has completed the deployment of Accenture Duck Creek claims software, the company reports.
The project culminates a move of 13 lines of business to a single claims platform, which the company hopes will will streamline operations, reduce costs and improve response time.
“Assisting our customers in their time of need remains our top priority and consolidating systems onto one platform will enable us to continue delivering the exceptional service needed throughout the claims process,” said Mark Russell, vice president - claims, Mutual Benefit Group. “The functionality of the integrated Duck Creek platform will help us leverage digital technology that makes it easier to interact with customers and realize operational efficiencies that impact our service and growth strategies.”
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