As part of a larger initiative to enhance its ability to communicate with its stakeholders,
Through the enhancement of its existing system, the insurer avoided new installation cost, says FICO, a provider of analytics and decision management technology.
Mutual of Omaha was looking for a flexible yet secure solution to control authorization and access to different applications and areas within its portal, which is used by some 70,000 agents, brokers, customers and employees.
The insurer’s enterprise architecture and security team concluded that a rules-based environment would accelerate the implementation while reducing initial costs. Since FICO Blaze Advisor was already being used successfully for other functions within the organization, it seemed a natural fit for this application.
The system will be used by tens of thousands of people in 230 distinct roles, and authorization for each is controlled by the FICO system. The system enables business users to create and modify their own rules, without waiting for support or tying up IT resources. End users responsible for maintaining the rules and logic of the portal access were already familiar with FICO Blaze Advisor, meaning changes could be made quickly and easily.
"We would have had to employ additional developers to support and maintain this system were it not for the ease of modification that FICO Blaze Advisor allows," said George Royce, vice president of enterprise architecture and security at Mutual of Omaha. "That alone is an annual savings of at least $100,000, and a testament to the functionality and versatility of the solution."
