The Stingray System, from Maximum Processing, will be utilized for policy, billing and claims processing for their U.S. and Canadian business.
“We were very impressed with the functionality of the system,” said Paul Heacock, CIO of MutualAid eXchange. “It will allow us to improve all our policy, billing and claims functions. This includes imaging and workflow, as well as agent and customer portals. The Stingray System will help us improve the delivery of our products and services, allowing us to better react to the changing marketplace and compete more effectively."
Utilizing interfaces such as e2Value, credit card, imaging and other third-party services, the organization will be able to provide real-time purchasing capabilities to their agents and customers while improving the efficiency of their underwriting, notes Sean Pitcher, president & CEO of Maximum Processing. “Additionally, the automation will allow the underwriters more time to focus on the areas of the business that require it."
Heacock said the organization was impressed by the knowledge and depth of experience that Maximum Processing brings and the responsiveness to its needs. The first line of business is expected to be delivered for user test within a couple of months.
