New Mexico Mutual in Production with Guidewire Product

The largest workers’ compensation insurer in the state of New Mexico, New Mexico Mutual, reports that it has successfully deployed a billing software system from Guidewire Software, a provider of solutions to property and casualty and workers’ compensation insurers. The insurer, which replaced its legacy system, is now in production with Guidewire BillingCenter as its new billing system, and will use the system to manage the end-to-end billing process including payments, collection agency management and agent commissioning.Using BillingCenter, New Mexico Mutual plans to: * Automate its billing lifecycle while incorporating desired best business practices; * Readily implement system changes in-house without vendor involvement; * Access payment information in real-time for enhanced customer service; * Better manage agent commissions; and * Proactively manage its collection agency interactions. Guidewire BillingCenter is a 100% Web-based comprehensive billing system designed to: make it easier for insurers to manage agent commissions; automate the billing lifecycle; design flexible billing, payment and delinquency plans; and enable rapid integration with external payment systems – i.e. EFT, EBPP, check writing, payroll deduction, etc. BillingCenter is available as a standalone system or as part of the Guidewire Insurance Suite and can be integrated to an insurer’s existing systems or third party applications.