The insurer set up an innovation lab in 2016 with SVP of Commercial Auto Kim Garland at the helm, but also keeps a sharp eye out for transformation occurring outside company walls by insurtechs.
Rather than looking to innovate on products, startups in life insurance concentrate on distribution as a way to improve the sector, say Accenture panelists.
The life carrier is keen on finding the startups that will define insurance user experience and distribution in the future, says managing director Doug Russell.