New Mexico Mutual, a workers’ compensation insurer, has chosen AgencyPortal from Agencyport Software as its new web-based distribution platform.
New Mexico Mutual sought a web-distribution application that could be deployed quickly and that was intuitive and multi-functional for the greatest ease of use by agents, Agencyport said. Agencyportal will be integrated with Guidewire PolicyCenter.
“Configurability was also key to our decision-making,” said Tim Thackaberry, director of IT. “We needed a solution that we could easily tailor to the changing needs of our agents and easily integrate with our newly-selected PolicyCenter core system. Agencyport’s deep experience with agent processing and workflow was a clear advantage. On the integration front, the vendor’s Guidewire Integration Kit gave us what we needed to couple easily with PolicyCenter.”
New Mexico Mutual is the largest workers’ compensation writer in the state, and exclusively offers workers’ comp. Given its narrow business profile, New Mexico Mutual understands the importance of customer service for policyholders and independent agents.
“Over the years, our agents have come to expect exceptional customer service from us—online and off,” said Susan Kittredge, director of sales and marketing at New Mexico Mutual. “As web technology rockets ahead, so do our agents’ expectations of it, and of us. AgencyPortal is the industry standard for agent experience, and was the clear choice for our agent channel.”
