New York - New York Life Insurance Co. announced today that Frank Boccio has been elected executive vice president and chief administrative officer, reporting to Ted Mathas, president and chief operating officer. Boccio has responsibility for individual policy services, corporate information, corporate services, corporate Internet and business resiliency."Frank is a superb administrator and his leadership has enabled us to improve customer service and agent service in many ways," says Ted Mathas. "Frank's new role will allow him to work even more strategically across several key areas so that New York Life continues to offer world-class service, systems and operational capabilities."
Boccio has held a variety of managerial positions at the company with areas of responsibility including underwriting, claims, customer service, systems, administration and human resources. He joined New York Life in 1974 in the Group Insurance Department and was promoted to manager of administrative services in 1980 and assistant vice president in 1984. During the next several years, his responsibilities expanded through a series of promotions and departmental moves, and in 1989, he was promoted to vice president.
In 1994, Boccio was interim head of operations for New York Life's new AARP Life Insurance Program. In this capacity, he was responsible for managing systems development, customer service, human resources, facilities and administration. In 1995, he was interim head of human resources for the merger of New York Life's Group operations and Sanus into the new subsidiary, NYLCare Health Plans Inc. Also that year, he became senior vice president in charge of individual policy services. In 1998, Boccio was elected chair of the Management Advisory Council. Two years later, he was appointed to the Executive Management Committee, which is responsible for establishing management policies in all areas of the company's business and affairs. In 2002, Boccio was named chief administrative officer, life and annuity.
Among those reporting to Boccio are Eileen Slevin, senior vice president and chief information officer, corporate information; Ronald Terry, senior vice president, corporate services; Gary Miller, senior vice president, individual policy services; and Patricia Barbari, who has been promoted to senior vice president, individual policy services.
Source: New York Life Insurance Co.
