Next IT, a technology company that provides a user-friendly, human-like interaction that is consistent, scalable and personalized, is launching the first virtual assistant software designed with the intention of replacing the inefficiencies of live chat. ActiveAgent for Live Chat claims to combine virtual agent intelligence with the liveliness, helpfulness and personality of a company’s best employees.

ActiveAgent for Live Chat purportedly handles hundreds, thousands or millions of requests with the same speed, says Next IT, making it ideal for companies with unpredictable demand and seasonal volume increases, like insurance companies, airlines, retailers, financial service and telecoms.

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