New York — Novarica, New York, a research and advisory firm, announced that its Novarica ACE Ranking reports, which document the average customer experience of insurers with various technology solutions, have collected insights from greater than 100 insurers on more than 25 different products. With rankings already published on solutions from CSC, Guidewire, Hyland, iPartners, Vertafore and others, and with others still in progress, Novarica plans to rate more than 100 solutions by mid 2009.
"Our goal is to provide a quantitative, independent average ranking of customer experience across the critical areas of staff, organization, functionality, and technology for each and every significant insurer software solution on the market," says Matthew Josefowicz, director of the insurance practice at Novarica, and lead researcher of the ACE project, which is described online at http://www.novarica.com/acerankings.shtml.
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