Hersh, who joined the company in early-2008, is the primary author of Novarica's insurance policy administration systems research, and has led numerous vendor selection and evaluation projects for insurers, says Novarica. He speaks at industry conferences on the topics of cloud computing and mobile technology use by insurers, says the company.
The carriers that are getting it right aren't using AI to replace adjusters.
As the insurance industry races to make the best use of AI, some areas of caution are emerging.
Organizations that prepare early will be better positioned to protect their people and minimize operational disruption when severe weather strikes.
Only 23% of insurers report AI being fully integrated into systems, according to the 2026 State of P&C Insurance Technology report from Federato.
As more policyholders shop around, insurers are applying AI in many ways to entice them to stay, executives from LexisNexis, Gallagher and Chubb say.
