Insurers can now use OnBase, Hyland Software's enterprise content management (ECM) solution, on mobile devices to capture and access information while in the field. Supporting documentation, photos, videos, voice recordings, diagrams or signed documents may be uploaded into OnBase and accessed from any mobile device, including an iPad, iPhone, Android device and Windows phone or tablet.
"As insurance organizations continue to enhance their service to their customers through interactions in the field, the ability to access and collect information in real-time is critical," said Ed McQuiston, Hyland's insurance solutions and alliances manager. "OnBase Mobile extends the capabilities of OnBase to mobile devices, offering field personnel the ability to both collect and access information in real time from mobile phones or tablets, anywhere, anytime whether online or offline, improving service and turnaround times for their customers."
OnBase Mobile offers access to forms, reports, photos, loss notices or documents and the ability to capture electronic signatures, complete complex forms, and create diagrams while in the field, which speeds up decision making.
"With OnBase Mobile, capturing information in the field reduces turnaround times, enabling information to be more quickly available to underwriters for decisions and allowing adjusters to resolve claims faster. There's no need to wait," McQuiston said.
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