Toronto, Ontario - Pink Elephant, provider of IT management best practices, plans to launch ISO/IEC 20000 Essentials, a new course that will help organizations understand the benefits of adopting a quality approach to IT, as defined by the first global standard for IT Service Management, ISO/IEC 20000. Published by the International Organization for Standardization (ISO) in 2005, ISO/IEC 20000 is directly linked to the IT Infrastructure Library (ITIL), the best practices framework that focuses on aligning IT with the business, resulting in greater productivity and reduced costs. Despite the many strategic advantages, implementing ITIL has also been met with several challenges; primarily, gaining both management and staff support for a process improvement project. "By demonstrating a commitment to quality IT service provision, organizations can gain a competitive edge through ISO/IEC 20000 registration. We're seeing more RFPs that include this standard as a prerequisite," says Pink Elephant president David Ratcliffe. "ISO/IEC 20000 also plays an important role in preparing organizations for audits. With these two benefits alone, the executive team and IT staff can make a clearer connection between ITIL and how it addresses actual business pressures and concerns." The new ISO standard also allows the organization at large to receive recognition for following ITIL best practices, whereas before only individual ITIL certification existed; therefore, ISO/IEC 20000 represents a level of excellence that can be felt across all departments and is not limited to IT or its ITIL-certified practitioners. Pink Elephant's ISO/IEC 20000 Essentials is aimed at: * IT department staff of an organization that is considering or is already ISO/IEC20000 certified, so as to understand the breadth, depth and integration between the processes; * Contracts managers looking to construct RFPs to include ISO/IEC20000; the course will help explain what is involved in the standard;   * Senior IT Managers, who will understand the importance of adopting a quality approach to Service Management and understand the value of ISO/IEC20000 accreditation; * Anyone involved in service provision; this course will show how ISO/IEC20000 will enable you to transform the service provision using best practice from ITIL and ISO9000.   More information about course dates and locations, and in-house deliveries, will be available soon. Please visit for the latest updates or call 1-888-273-7465. For more information about ISO/IEC 20000, please visit   Source: Pink Elephant

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access