Under the terms of the deal,
WorkCenter will provide The Plymouth Rock Group of Companies with the tools to manage claims efficiency by eliminating the need for claims handlers to log-in to multiple systems and re-key data fields, speeding workflow, Mitchell says.
The end-to-end solution also is intended to improve customer satisfaction by keeping those involved in the claim informed, including the ability for adjusters to view real-time repair status. Additionally, WorkCenter offers a statistically driven, fully automated, total loss valuation system intended to generate fair, market-driven values for loss vehicles, and to help assure policyholders that they are being fairly compensated for their loss.