Mayfield Village, Ohio - The Progressive Direct Group of Insurance Cos. is providing a text messaging service to its customers. Progressive customers can sign up to receive up-to-date information about their auto insurance policies through text messages sent directly to their cell phones. Customers can opt-in to receive Progressive Direct Mobile Alerts including payment reminders, sent in advance of billing dates; payment confirmations, sent once payment has been received; and other payment information."A Mobile Alert sent directly to a cell phone makes it easy to know when a payment is due and when it has been made. The beauty of it is the customer gets the information instantly - without having to be connected to e-mail," says Toby Alfred, Progressive customer experience general manager.
Payment reminder Mobile Alerts are available to customers who have their car insurance payments automatically deducted from a bank account or billed to a credit card. These reminders enable customers to receive advance notice that a bank account deduction or credit card charge is about to be made.
Payment confirmations are available to Progressive Direct customers who pay by mail or through an online bank account. Customers who sign up also will receive Mobile Alerts if their policy is about to be cancelled due to non-payment or they have insufficient funds in their account to cover a scheduled payment. The Mobile Alerts are designed to work on all major wireless carriers in the United States.
Source: PR Newswire
