Mayfield Village, Ohio - The Progressive Direct Group of Insurance Cos. is providing a text messaging service to its customers. Progressive customers can sign up to receive up-to-date information about their auto insurance policies through text messages sent directly to their cell phones. Customers can opt-in to receive Progressive Direct Mobile Alerts including payment reminders, sent in advance of billing dates; payment confirmations, sent once payment has been received; and other payment information."A Mobile Alert sent directly to a cell phone makes it easy to know when a payment is due and when it has been made. The beauty of it is the customer gets the information instantly - without having to be connected to e-mail," says Toby Alfred, Progressive customer experience general manager.
Payment reminder Mobile Alerts are available to customers who have their car insurance payments automatically deducted from a bank account or billed to a credit card. These reminders enable customers to receive advance notice that a bank account deduction or credit card charge is about to be made.
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