The most important aspect of getting the back-office policy administration system up and running in eight months-without delays, excuses and empty promises-was a project protocol that Security Benefit Group followed."The piece that made it successful was project management guidelines that we followed," stresses David Keith, senior vice president and CIO for Security Benefit Group, Topeka, Kan.

Security Benefit Group chartered a dedicated team of eight people to implement NaviSys Home Office from start to finish. Five information technology staffers joined three business-side staffers and were given the challenge of eliminating roadblocks and barriers to implementing the system.

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