The digitalization of property insurance claims is well underway, with many large carriers leveraging drone technology, and investing in mobile apps for consumers and adjusters, with the goal of increasing efficiency in this process.

But there is still room for improvement, says Mark Garrett, director of insurance industry analytics at J.D. Power & Associates. The market research firm’s latest consumer survey on property satisfaction claims found that policyholders like using technology, but there is often an awareness or capability gap between them and their insurers.

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