A blog post from Pat Speer asked "
Both on Twitter and thanks to a great comment on the original piece, a conversation has broken out about where to look for answers within the enterprise, as well as the nature of the question. Below is a sample of the responses we've seen on Twitter.
Keep the conversation going by responding to these in the comments section below, or tweet your thoughts at us (@_INN).
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_inn I think individual agent knowledge, work ethic and accountability are critical, if only to force companies to act "in good faith."— MATIC (@zmobboss)
February 27, 2013
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_inn better training - teach those in the business what business we are REALLY in - risk transfer NOT sales!— Garth Leone (@gmleone)
February 27, 2013
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_inn Education, for those who care. Others believe TV ads for attorneys painting entire industry in worst possible light. Losing battle.— Jim (@SIUHeadline)
February 23, 2013
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_inn be fair, pay claims on time, DON'T BE EVIL— David Hayden-Case (@davidhaydencase)
February 28, 2013
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_inn Apparently we insurance people don't. The book's conclusion was our familiar, "we're misunderstood" whine.— Bruce Hicks (@oldst1x)
February 27, 2013